工作中接英語(yǔ)電話禮儀

　　電話英語(yǔ)對(duì)話怎么說(shuō)呢?和外國(guó)人交談，電話交談，掌握一些電話英語(yǔ)對(duì)話中常用的禮貌用語(yǔ)還是很有必要的。你掌握了多少電話英語(yǔ)的表達(dá)方法呢，下面我們一起了解下：

　　STEP 1 Remember you're at work

　　First and foremost, remember you're at work. Now is not the time to call or email your long lost frat brothers, ex-girlfriends, or bookie.

　　STEP 2 Don't use speakerphone

　　Don't use your speakerphone unless it's completely necessary. Otherwise, it's just obnoxious.

　　Remember: background noise can be heard when you're on a conference call from home—and that includes toast popping, kettles whistling, and toilets flushing.

　　STEP 3 Keep voice mail short

　　When leaving a voice mail, keep it short—you are not auditioning for Hamlet. Just provide the essentials: your name, your number, and a BRIEF reason for calling.

　　Have your message ready before you call. Nothing is more annoying than listening to someone stammer while they try to formulate a coherent thought. And remember to enunciate so the person doesn't have to replay your message 25 times.

　　STEP 4 Include simple subject line

　　Always include a simple, straightforward description in your email subject line so its recipient can quickly assess if it's important, and easily relocate it later.

　　STEP 5 Be careful with email

　　Remember that an email doesn't convey a context the way your gestures, expressions, and tone of voice would. What you write in a playful way may come across as harsh or insulting to your reader.

　　Always spell-check your email before hitting 'send'; It's easy, and may just save you a lot of embarrassment.

　　STEP 6 Include explanation when forwarding

　　Forwarding an email to a co-worker? Always include a brief explanation so they're not left to ponder what you may want from them. If you're totally swamped, at least include "FYI".

　　Eighty-two percent of what you communicate on the phone is non-verbal—in other words, what you say is far less important than how you say it.

　　1.記住你是在工作

　　首先，記住你是在工作。現(xiàn)在不是打電話或發(fā)電子郵件給你長(zhǎng)時(shí)間沒(méi)聯(lián)系的兄弟，前女友或賽馬的時(shí)候。

　　2.不要用揚(yáng)聲器

　　不要使用揚(yáng)聲器，除非完全有必要。否則，是非常令人討厭的事情。

　　記住：當(dāng)你在家中進(jìn)行商務(wù)電話會(huì)議時(shí)是可以聽(tīng)到背景音樂(lè)的——包括烘烤，水壺?zé)穆曇艉蛶臎_水聲。

　　3.語(yǔ)音信箱留言簡(jiǎn)短

　　當(dāng)你在語(yǔ)音信箱留言時(shí)，一定要簡(jiǎn)短——你不是在為哈姆雷特試音。只說(shuō)出精髓的內(nèi)容就可以了：你的姓名，電話號(hào)碼，和打電話的簡(jiǎn)潔原因。

　　打電話前先準(zhǔn)備好信息。沒(méi)有什么比接電話的時(shí)候要努力抓住中心思想更令人討厭的了。記住發(fā)音要明晰，免得對(duì)方要把你的留言多次重播。

　　4.簡(jiǎn)單的主題

　　在郵件主題欄一定要列明一個(gè)簡(jiǎn)單，直截了當(dāng)?shù)拿枋?，這樣收件人就能迅速評(píng)估郵件是否重要，隨后就能更方便地處理。

　　5.發(fā)送郵件要小心

　　要記住，電子郵件并不能表達(dá)你的肢體語(yǔ)言，面部表情和語(yǔ)音語(yǔ)調(diào)所能表達(dá)的內(nèi)容。你以開(kāi)玩笑的語(yǔ)氣寫的郵件在收件人看來(lái)可能是嚴(yán)厲的或侮辱性的。

　　點(diǎn)擊“發(fā)送”按鈕之前一定要檢查一下郵件的單詞拼寫是否正確。這是很簡(jiǎn)單的工作，可以為你避免很多尷尬的場(chǎng)景。

　　6.轉(zhuǎn)發(fā)郵件時(shí)附帶解釋

　　向一位同事轉(zhuǎn)發(fā)郵件?一定要附帶簡(jiǎn)潔的解釋，這樣他們就不需考慮你想讓他們做什么。如果你實(shí)在是非常繁忙，至少要注明“請(qǐng)大家注意看一下”。

　　電話中溝通的82%的內(nèi)容是非語(yǔ)言的——換句話說(shuō)，你說(shuō)的內(nèi)容遠(yuǎn)遠(yuǎn)不如說(shuō)的方式重要。