酒店接待英語(yǔ)情景對(duì)話
英語(yǔ)對(duì)話教學(xué)是隨著對(duì)話時(shí)代的到來(lái)應(yīng)運(yùn)而生的。它吸收了民主、平等的對(duì)話主義精神,又融合了語(yǔ)言學(xué)派的理論精華,是賦有旺盛生命力的教學(xué)形態(tài)。小編精心收集了酒店接待英語(yǔ)情景對(duì)話，供大家欣賞學(xué)習(xí)!
酒店接待英語(yǔ)情景對(duì)話1
R=Reservation Clerk 預(yù)定員 G=Guest 顧客
R：Good morning. Room Reservations . May I help you?
您早，客房預(yù)訂部，請(qǐng)問(wèn)有什么可以幫助您?
G：Yes，I’d like to book a room.
我想預(yù)訂一個(gè)房間。
R：Thank you， sir. For which date and how many guests will there be in your party?
謝謝您。要訂在什么時(shí)候?您一行有多少人?
G：From April 16th to 20th .Just my wife and myself.
4 月 16 日到 20 日。只有我和我太太。
R：From April 16th to 20th ?? .And which kind of room would you prefer， sir?
4 月 16 日到 20 日。請(qǐng)問(wèn)您想預(yù)訂哪種房間。
G：A Twin，please.
R：Could you hold the line please? I’ll check our room availability.(After a while ) Thank you for waiting ， sir. We have a twin room at US0 per night， will that be all right?
請(qǐng)別掛斷好嗎?我來(lái)檢查一下是否有空房間。(過(guò)來(lái)一會(huì)兒)讓您久等了，先生。我們有空余的雙床間，現(xiàn)在價(jià)格是每晚 180 美元，這樣可以嗎?
G：Ok， I’ll take it.
好的，我訂了。
R：Thank you ，sir. May I have your name and phone number， please?
謝謝您，先生。您能告訴我您的姓名和電話號(hào)碼嗎?
G：Sure. May name is Aaron Johnson， and my phone number is 3242-5827.
沒(méi)問(wèn)題。我叫艾倫.約翰遜，電話是 3242-5827.
R：Mr. Aaron Johnson， phone number is 3242-5827.??Excuse me， how do you spell your first name?
艾倫.約翰遜，電話是 3242-5827。請(qǐng)問(wèn)怎么拼寫(xiě)您的名字?
G：It’s double A，R，O，N.
兩個(gè) A，R，O，N。
R：Double A，R，O，N. Thank you，Mr. Johnson. May I have your arrival time on April 16th?
兩個(gè) A，R，O，N。謝謝您，約翰遜先生。請(qǐng)問(wèn)您 4 月 16 日大概什么時(shí)候到酒店?
G：Around 9 p.m.
大約晚上 9 點(diǎn)。
R：Mr. Johnson， for the unguaranteed reservation， we can only hold the room by 6 p.m.， because it is the peak season now. If you make a guaranteed reservation ，we can hold the room overnight. Would you like me to make a guaranteed reservation by credit card?
約翰遜先生，因?yàn)楝F(xiàn)在是旺季，我們酒店的非擔(dān)保預(yù)訂只能保留到下午 6 點(diǎn)。您若做了擔(dān)保預(yù)訂，我們可以整夜都保留您的預(yù)訂。您愿意用信用卡做擔(dān)保預(yù)訂嗎?
G：Fine. Do you accept American Express?
好的。你們酒店接受美國(guó)運(yùn)通卡嗎?
R：Yes. May I know the number?
接受，請(qǐng)問(wèn)信用卡號(hào)是多少?
G：It’s 134986
號(hào)碼是 134986.
R：Thank you， Mr. Johnson. You’ve made a guaranteed reservation at the Guangzhou xx Hotel， from April 16th to 20th for 5 nights. If you can’t arrive as schedule， please inform us before 6 p.m. on April 16th .Thank you for calling and we look forward to serving you.
謝謝您，約翰遜先生。您已經(jīng)在廣州 xx 酒店辦理了擔(dān)保預(yù)訂，從 4 月 16 日到 20 日，預(yù)住 5天。您若不能如其到達(dá)，請(qǐng)務(wù)必在 16 日下午 6 點(diǎn)前通知我們。感謝您的電話，我們期待能為您服務(wù)。
酒店接待英語(yǔ)情景對(duì)話2
C=Front Office Clerk 前臺(tái)服務(wù)員 G=Guest 顧客
C：Good evening. Front Office . Can I help you?
晚上好，這里是前臺(tái)。有什么可以為您效勞?
G：This is Mrs. Stevenson， Room 1503. I’ve just checked in and I’m not happy with my room.
我是 1503 房的史蒂文森太太，剛?cè)胱〉?，我?duì)房間不滿意。
C：May I know what is wrong?
請(qǐng)問(wèn)有什么問(wèn)題嗎?
G：The room is smelly and there is someone’s hair on my bed! I didn’t expect such thinhs would happen in your hotel.
房間有股難聞的氣味，我的床上還有別人的頭發(fā)!我沒(méi)料到你們酒店會(huì)發(fā)生這樣的事情。
C：I’m sorry to hear that. Mrs. Stevenson. I’ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.
很抱歉有這種事情，史蒂文森太太。我馬上派一個(gè)服務(wù)員拿空氣清新劑來(lái)，并且為您重新整床。
我們?yōu)榻o您帶來(lái)不便道歉。
G：That’s fine. Thank you.
好吧，謝謝。
C：You’re welcome， Mrs. Stevenson. My name is Simon， and if there is anything else I can do for
you， please don’t hesitate to call me .
不客氣，史蒂文森太太。我叫西蒙，如有什么我能效勞的，請(qǐng)盡管給我電話。
酒店接待英語(yǔ)情景對(duì)話3
R: Good morning. Can I help you?
R：早上好。我能為您做些什么嗎?
T: Good morning. I think there should be two rooms booked for us? In the names of Tony Marshall and May Hunter.
T：早上好。我們訂了兩間房，名字是托尼o馬歇爾和梅o亨特。
R: Umm, just a moment.
R：請(qǐng)稍等。
T: We're attending the 'Sun, Sea and Sand' conference and exhibition.
T：我們是來(lái)參加"太陽(yáng)、海洋和沙灘"會(huì)展的。
R: Well sir, I'm afraid you have nothing booked. All we have left are two small rooms at the front of the hotel. They will be a bit noisy I'm afraid, as there is a pub opposite.
R：抱歉，先生，你們沒(méi)有預(yù)訂過(guò)房間。我們現(xiàn)在還剩兩個(gè)賓館前面的小間?？峙聲?huì)有點(diǎn)吵，因?yàn)閷?duì)面有個(gè)酒吧。
T: What? That's terrible! How did that happen? What do you want to do May? Should we find somewhere else?
T：什么?太糟糕了!怎么會(huì)這樣呢?梅，你打算怎么辦?我們?nèi)フ移渌e館嗎?
M: Well, I suppose we have no choice, really. It's too late to find another hotel now. We'll just have to take them.
M：我覺(jué)得我們沒(méi)有選擇了。去找其他的賓館太遲了。我們就住這兩間吧。
R: Right, so that's all booked now. We'll need you to sign a credit card voucher in advance.
R ：好的，那么就訂這兩間房了。你們需要提前簽一下信用卡的單據(jù)。
T: OK. Oh no, I can't seem to find my card. And where's my wallet?
T：好的。哦，不，我找不到信用卡了。我錢(qián)包哪去了?
M: Did you leave it somewhere? In the taxi?
M：你把它丟在哪了嗎?出租車(chē)上?
T: Oh no! I think I did, I left my wallet in the taxi. I put it on the seat when we got in. Oh what a disaster!
T：哦，我想是的，我把錢(qián)包忘在出租車(chē)上了。我們上車(chē)的時(shí)候我把它放在座位上了。太糟糕了!
R: Careful sir, your briefcase!
R：先生，小心，你的公文包!
T: Aaagh! All over the floor. All my papers!
T：啊!我的文件散了一地!
R: Not to worry sir. We'll soon get them together.
R：別擔(dān)心，我們馬上就能收好。
T: Sorry, May. What a mess, oh what a mess! I'll have to phone the taxi company to see if they found my wallet. Em, by the way, can you lend me some change for the phone?
T：對(duì)不起，梅。太亂套了，太亂套了!我得給出租車(chē)公司打電話，看他們能不能找到我的錢(qián)包。哦，對(duì)了，你能借我點(diǎn)錢(qián)打電話嗎?
M: OK. Here you are.
M：好的，給你。
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