職場雙語閱讀：數(shù)字化時代的海爾戰(zhàn)略
如果這個假日季你在商店里看到海爾的標(biāo)志，記住“中國制造”標(biāo)簽現(xiàn)在體現(xiàn)的改變是值得的。數(shù)字化不再只是西方的游戲。下面學(xué)習(xí)啦小編為大家?guī)砺殘鲭p語閱讀：數(shù)字化時代的海爾戰(zhàn)略 ，希望大家喜歡!
I first spotted the Chinese name “Haier” on a fridge in an American store about a decade ago.At the time, this seemed a potent symbol of global economic change. When I was a child in1970s Britain, electrical appliances all tended to carry labels saying “made in Japan”, or “madein Korea” (or, on occasion, made in the US, or Germany).
10年前，在美國的一家商店里，我第一次在一臺冰箱上看到“海爾”(Haier)這兩個字。當(dāng)時，那似乎是全球經(jīng)濟(jì)變革的一個強(qiáng)有力的象征。在上世紀(jì)70年代的英國，我還是一個孩子的時候，所有家電的標(biāo)簽上基本都寫著“日本制造”或“韓國制造”(偶爾也會標(biāo)著“美國制造”或“德國制造”)。
Since then China has become famous — or infamous — as the factory of the world. The Haiercompany, whose headquarters are in the city of Qingdao, likes to bill itself as the world’snumber-one maker of white goods. With more than bn of revenues, it has ousted Whirlpoolto become the biggest global producer of home appliances. That “made in China” label, inother words, delivered ferocious success.
從那以后，中國作為世界工廠聲名(或者惡名)遠(yuǎn)揚(yáng)?？偛吭O(shè)在青島市的海爾公司喜歡標(biāo)榜自身為世界頭號白色家電制造商。海爾集團(tuán)已超過惠而浦(Whirlpool)，成為全球最大家電制造商。該集團(tuán)去年全球營業(yè)額超300億美元。換句話說，那枚“中國制造”的標(biāo)簽，取得了巨大成功。
Recently, however, I have learnt that there is a second, more unexpected reason why the Haiername is a potent symbol of economic change. A couple of weeks ago, I met Zhang Ruimin, thecompany’s charismatic chief executive officer, at a Drucker Forum debate in Vienna. As hediscussed his corporate strategy, Zhang nonchalantly revealed that the Chinese company hadcut its staff by more than 15 per cent in the past couple of years, shedding 10,000 middlemanagers as well as many ordinary workers.
然而，最近我發(fā)現(xiàn)還有更出人意料的第二個原因，表明“海爾”這個名字是經(jīng)濟(jì)變革的有力象征。上個月，在維也納舉行的彼得德魯克全球論壇(Global Peter Drucker Forum)的一場辯論會上，我和海爾公司魅力超凡的首席執(zhí)行官張瑞敏見面了。在討論他的企業(yè)戰(zhàn)略時，張瑞敏語氣平淡地透露，在過去幾年，海爾裁減了超過15%的員工，其中包括1萬名中層經(jīng)理，還有很多普通工人。
This is not because of faltering demand for fridges; far from it. Instead, Zhang has beenimplementing what he likes to call a strategy of “networking” and “zero distance to theconsumer”. This essentially means using the internet and other technological tools to cut outlayers of human bureaucracy and processes at Haier — as well as thousands of jobs.
這并不是因?yàn)閷Ρ涞男枨笳谒ネ?遠(yuǎn)非如此。相反，張瑞敏一直在實(shí)施一個戰(zhàn)略，他將其稱為“網(wǎng)絡(luò)化”和“與用戶零距離”。這主要是指利用互聯(lián)網(wǎng)和其他技術(shù)工具，削減海爾管理體系和工作流程的層級——以及成千上萬的工作崗位。
I dare say some FT readers will shrug their shoulders at this, given that western companieshave been using digital networks to eliminate workers for many years. Whenever I have metexecutives in the past year, at companies ranging from Rio Tinto to Levi Strauss to Syngenta,they have extolled the benefits of using digitisation to boost “productivity”. Indeed, thistrend is now so well entrenched in the western world that analysts at the Oxford Martinbusiness school think 47 per cent of current American jobs could disappear over the next twodecades. But the fact that people such as Zhang are now talking about digitisation “efficiencies”in China brings a whole new twist to this trend. After all, the reason those “made in China”labels have become so ubiquitous is that Chinese labour costs have been very low — lowerthan those of the west.
我敢說，一些英國《金融時報(bào)》的讀者看到這里會聳聳肩膀，因?yàn)槲鞣狡髽I(yè)多年來一直在利用數(shù)字化網(wǎng)絡(luò)精簡人員。過去一年，從力拓(Rio Tinto)、李維斯(Levi Strauss)到先正達(dá)(Syngenta)，每當(dāng)我遇到企業(yè)高管，他們都會盛贊利用數(shù)字化提高“生產(chǎn)效率”的好處。事實(shí)上，現(xiàn)在這種趨勢在西方市場已經(jīng)根深蒂固，牛津大學(xué)馬丁學(xué)院(Oxford Matin School)的分析人士認(rèn)為，在接下來20年中，當(dāng)前美國47%的工作崗位可能消失。但像張瑞敏這樣的人現(xiàn)在在中國談?wù)摂?shù)字化“效率”，給這股趨勢帶來了新的轉(zhuǎn)折。畢竟，那些“中國制造”的標(biāo)簽之所以變得隨處可見，正是因?yàn)橹袊膭趧恿Τ杀疽恢狈浅５土?mdash;—比西方要低。
The crucial point about digitisation is that not only do robots and barcodes perform manyfunctions more cheaply, efficiently and consistently than American workers, they alsoundercut the cost of humans in China and India. And this has big implications for the globaleconomy. For one thing, it may make it easier for American and European companies to keepindustrial processes in the west, instead of exporting them to China.
數(shù)字化的一個關(guān)鍵點(diǎn)是，機(jī)器人和條形碼不僅以比美國工人更廉價、更高效、更穩(wěn)定的方式執(zhí)行許多任務(wù)，它們還比中國和印度的人力成本更低。這會對全球經(jīng)濟(jì)產(chǎn)生深遠(yuǎn)影響。一方面，這使美國和歐洲企業(yè)更容易把工業(yè)生產(chǎn)過程留在西方，而不是輸出到中國。
It may also reduce the number of jobs attached to those “made in China/India/Vietnam” labels,which could change how emerging markets develop in the coming years. “Ever since theindustrial revolution, manufacturing has been the key to rapid economic growth. Butmanufacturing today is not what it used to be,” Dani Rodrik, the Harvard economist, wrote in ablog some months ago. He fears that the emerging markets are now heading for “prematuredeindustrialisation”. Countries such as India and China can no longer expect to mimic the UK’sindustrial revolution, in which a large chunk of the workforce was employed in factories forseveral decades before the economy matured. Instead, the emerging markets may need to relyon the service sector to employ workers.
這還會減少和“中國/印度/越南制造”標(biāo)簽相關(guān)聯(lián)的工作崗位，從而可能改變新興市場未來數(shù)年的發(fā)展方式。“自工業(yè)革命以后，制造業(yè)一直是快速經(jīng)濟(jì)增長的關(guān)鍵。但今天的制造業(yè)已經(jīng)和過去不同了，”哈佛(Harvard)經(jīng)濟(jì)學(xué)家達(dá)尼圠德里克(Dani Rodrik)數(shù)月前在一篇博客中寫道。他擔(dān)心，新興市場現(xiàn)在正朝著“過早的去工業(yè)化”前進(jìn)。印度和中國等國無法再期望復(fù)制英國的工業(yè)革命——在經(jīng)濟(jì)成熟以前的幾十年中，一大部分勞動力受雇于工廠。相反，新興市場或許需要依賴服務(wù)業(yè)來雇傭勞動者。
Even if Rodrik is correct (and not all economists agree with him), this scenario is not necessarilya disaster. History shows that technology has changed the nature of work before: in the 19thcentury, for example, the agricultural revolution destroyed millions of farm jobs. But backthen new jobs emerged to absorb the workers. And they were in factories.
即使羅德里克是正確的(并非所有經(jīng)濟(jì)學(xué)家都認(rèn)同他的觀點(diǎn))，這樣的景象也并不一定是災(zāi)難。歷史表明，技術(shù)過去也曾改變工作的性質(zhì)：比如，在19世紀(jì)，農(nóng)業(yè)革命摧毀了數(shù)百萬農(nóng)場工作。但那時出現(xiàn)了新的工作崗位，吸納了就業(yè)——那些新的工作崗位在工廠里。
Something similar may well happen again. Zhang insists that Haier’s former workers are alreadyadapting to industrial change — finding new internet-linked roles as small-scale entrepreneurs,collaborating with Haier or selling services to it. And consultants such as McKinsey and PwCthink that digitisation could create millions of new jobs in emerging markets over the nextcouple of decades. Zhang argues that these new jobs offer far more “creativity” and “freedom”for workers — at least compared with the grind of churning out fridges.
類似的事情很可能再次發(fā)生。張瑞敏堅(jiān)稱，海爾的前員工已經(jīng)開始適應(yīng)行業(yè)變革——找到和互聯(lián)網(wǎng)相關(guān)聯(lián)的新角色，作為小微企業(yè)主和海爾合作，或者向海爾提供服務(wù)。麥肯錫(McKinsey)和普華永道(PwC)等咨詢公司認(rèn)為，未來幾十年，數(shù)字化可能在新興市場創(chuàng)造數(shù)百萬新工作。張瑞敏認(rèn)為，這些新工作為勞動者提供多得多的“創(chuàng)意”和“自由”——至少相對于生產(chǎn)冰箱的繁重工作來說是這樣的。
Perhaps so. But the flip side of digitised worker “freedom” is often insecurity — just look atthe heated debate around Uber. Either way, if you spot the Haier label in the shops this holidayseason, it is worth remembering the changes now embodied in that “made in China” tag.Digitisation is no longer just a western game — even, or especially, with something as humbleas a fridge.
或許如此。但數(shù)字化員工的另一面往往是缺乏保障——看看圍繞著優(yōu)步(Uber)展開的激烈辯論就明白了。不管怎樣，如果這個假日季你在商店里看到海爾的標(biāo)志，記住“中國制造”標(biāo)簽現(xiàn)在體現(xiàn)的改變是值得的。數(shù)字化不再只是西方的游戲——哪怕只是(或者說尤其是)在冰箱這樣不起眼的事物上。
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