商務(wù)英語(yǔ)售后服務(wù)常用句子

　　商務(wù)英語(yǔ)是以適應(yīng)職場(chǎng)生活的語(yǔ)言要求為目的，內(nèi)容涉及到商務(wù)活動(dòng)的方方面面。接下來(lái)小編為大家整理了商務(wù)英語(yǔ)售后服務(wù)常用句子，希望對(duì)你有幫助哦!

　　商務(wù)英語(yǔ)售后服務(wù)常用句子一：

　　Yes , may I help you? 有什么事嗎?

　　We had a damaged shipment from you. 你們送來(lái)的貨有損壞。

　　We'll look into it right away for you. 我們會(huì)立刻調(diào)查清楚。

　　Was the damage extensive? 壞得很多、很嚴(yán)重嗎?

　　I'd say about half of the shipment is unusable. 我看大概有一半的貨不能用了。

　　We'll send a man right out to look at it. 我們馬上會(huì)派個(gè)人去查看。

　　Good ,we'll be expecting him. 好，我們等著他。

　　How bad was the damage. 損壞情況如何?

　　One packing case was crushed. 有一個(gè)箱子全壓壞了。

　　Was all the material in that case destroyed? 箱里的東西都?xì)Я藛?

　　We don't think we can use any of it at all. 我看都不能用了。

　　Did you note the damage on the bill of lading? 你把損壞情形注明在提貨憑單上了沒(méi)?

　　Yes ,of course. 當(dāng)然。

　　We'll start a claim with the shipping company. 我們會(huì)向貨運(yùn)公司著手申請(qǐng)賠償?shù)摹?/p>

　　We'll wait and see what they say. 看看他們?cè)趺凑f(shuō)吧。

　　Just whose fault is this damage? 這次的損壞究竟是誰(shuí)的責(zé)任呢?

　　The order was in good shape when it left out factory. 貨離開工廠時(shí)都是完好無(wú)缺的啊。

　　It certainly didn't arrive here that way. 送到這兒時(shí)可不是那樣!

　　We'll make it right with you ,of course. 真相如何，我們一定會(huì)讓你知道。

　　How about taking the damaged portion at a lower price? 損壞的那一部分就算便宜一點(diǎn)，如何?

　　What kind of price did you have in mind? 你說(shuō)多少呢?

　　I was thinking of 40% off. 打個(gè)6折吧。

　　That will probably be ok. 應(yīng)該可以吧。

　　I'm sorry ,but I don't think this damage is our fault. 抱歉，不過(guò)我不認(rèn)為這次的損壞是我們的錯(cuò)。

　　What do you mean? 你這話是什么意思?

　　It looks like the shipping company did this. 應(yīng)該是貨運(yùn)公司造成的吧。

　　We'd better take it up with them ,in that case. 如果是那樣，我們最好向他們提出來(lái)。

　　We can't process your damage claim. 我們無(wú)法辦理你的索賠。

　　Why not? 為什么?

　　商務(wù)英語(yǔ)售后服務(wù)常用句子二：

　　You didn't note the damage on the bill of lading. 你沒(méi)有在提貨單上注明損壞情況。

　　I see. 這樣子!

　　It looks like we have problem with the shipment. 貨有問(wèn)題哦。

　　What kind of problem. 什么樣的問(wèn)題呢?

　　We came up about two cases short. 我們發(fā)現(xiàn)大概短少了兩箱。

　　I see ,we'll look for them on our end. 哦，我們這邊會(huì)找找看。

　　Are you sure you sent the full order? 你確定貨全部都出來(lái)了?

　　Yes ,why? 是的。怎么樣呢?

　　We seem to be three packages short. 好像少了三大箱。

　　You'd better check with the shipper. 你最好向貨運(yùn)公司查查看。

　　We're sorry ,but we cannot allow your claim. 對(duì)不起，我無(wú)法接受你的賠償要求。

　　Why not? 為什么?

　　The material was not damaged by us. 東西不是我們損壞的。

　　We'll have to talk this over some more. 這件事我們得好好地再談一談。

　　What about our claim? 我們的賠償怎么樣啦?

　　Our shipping manager is looking into it. 我們的貨運(yùn)經(jīng)理正在調(diào)查這件事。

　　When will we hear something from him? 什么時(shí)候會(huì)有消息呢?

　　On , in just a day or two ,I think. 哦，我想就這一、兩天吧。

　　Here is the final settlement for your claim. 你的賠償問(wèn)題終于解決了。

　　Thanks , we appreciate the fast work. 謝謝你們這么快就辦好了。

　　We only hope we won't have this kind of problem again. 我們僅希望不會(huì)再有這樣的事情發(fā)生。

　　That goes for us too. 我們也是這么希望?