關(guān)于餐廳投訴的英語(yǔ)對(duì)話(huà)情景(2)
關(guān)于餐廳投訴的英語(yǔ)對(duì)話(huà)情景
餐廳投訴英語(yǔ)情景對(duì)話(huà)篇4
A：Waiter, can you come here for a moment?
服務(wù)員，能過(guò)來(lái)一下嗎?
B：Yes, is there something wrong?
好的，有什么問(wèn)題嗎?
A：I'm afraid you've made a mistake. This isn't what I ordered.
恐怕你搞錯(cuò)了，這不是我點(diǎn)的菜。
B：So sorry, I must have confused the orders. I'll check it.
非常抱歉，一定是我搞混點(diǎn)菜單了，我去查一下。
A：And also this soup is cold.
還有，這碗湯也是涼的。
B：I'm really sorry, I'll bring you a hot one right away.
實(shí)在對(duì)不起，我馬上給您換一碗熱湯來(lái)。
餐廳投訴英語(yǔ)情景對(duì)話(huà)篇5
Customer : Excuse me, there is a hair in my food and the food seems to be cold.
你好，我的食物里頭發(fā)，而且食物好像還是冷的。
Waiter: I’m sorry about that, but I am not noticing any hair, ma'am.
很抱歉，但是我好像沒(méi)有看到頭發(fā)，女士。
Customer: How can you not see it? It is right here!! I want to speak to the manager.
你怎么會(huì)看不到?就在這里啊!叫你們經(jīng)理過(guò)來(lái)。
Waiter : Right away, Ma'am.
好的，馬上。
Couple of minutes go by...
幾分鐘后……
Manager: Ma'am, I am Manager, Jack. What seems to be the problem?
女士，我是經(jīng)理杰克，請(qǐng)問(wèn)出了什么問(wèn)題呢?
Customer: Well, as I mentioned to the waiter, there is a hair in my food and my food seems to be cold.
就像我之前和服務(wù)員說(shuō)的，我的食物里有頭發(fā)，而且我的食物還是冷的。
Manager: Oh, my sincere apologies ma'am. I will fix this right away and it will be on the house. I will personally bring you a new dish right away.
非常抱歉，女士。我會(huì)馬上處理，您不需要支付這道菜的費(fèi)用。我會(huì)馬上給您重做一盤(pán)上來(lái)。(On the house 就是指由餐廳負(fù)擔(dān)費(fèi)用)
Customer : Thank you. Please make it as quick as possible, I have been waiting for a while.
謝謝，請(qǐng)盡快，我已經(jīng)等了好久了。
Manager: Of course, ma'am. Again, very sorry for this situation.
好的，再次表達(dá)對(duì)您的歉意，女士。
5 minutes go by...
5分鐘后……
Manager: Here is your new dish, ma'am. As previously mentioned, on the house. Hope you enjoy.
這是重做的菜，女士。就像之前說(shuō)的，我們會(huì)承擔(dān)這道菜的費(fèi)用。希望您愉快用餐。
Customer: Thank you. I appreciate that this issue has been solved quickly.
謝謝你能這么快解決這個(gè)事情。
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